FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions About Zazira Movers
Find answers to popular questions from our customers about house moving, office moving, disposal, and logistics services in Malaysia. We've gathered all the important information to help you make a confident decision.
Popular Questions
Frequently Asked Questions About Our House Moving & Truck Movers Service
What types of services does Zazira Movers provide?
We provide a variety of flexible movers and logistics services for all customer needs.
Zazira Movers offers:
- House & office moving services (Movers)
- Roro bin disposal service (waste disposal, furniture, large items)
- Goods storage service (warehouse)
- Logistics transportation services
- Sea and air freight services
- Warehouse relocation service
- Product delivery service
- Vehicle delivery service
- Cleaning service before or after moving in
We operate throughout Peninsular Malaysia including Sabah and Sarawak.
Does Zazira Movers offer services throughout Malaysia?
Yes, we operate throughout Malaysia including Sabah & Sarawak.
We have a network of movers in all states in Peninsular Malaysia:
Kuala Lumpur, Selangor, Putrajaya, Cyberjaya, Negeri Sembilan, Johor, Melaka, Perak, Pahang, Penang, Kedah, Kelantan, Terengganu and Perlis.
In addition, we also handle shipments between the Peninsular and Sabah & Sarawak via sea and air freight services.
How is the estimated price or charge calculated?
Our prices are transparent and based on:
The move price is calculated based on the following factors:
- Distance between "Pick-up" and "Drop-off" locations
- Truck size (1 ton, 3 ton, 5 ton, 7 ton, 10 ton)
- The amount of manpower required
- Selected package
- Additional services
We also offer a 0% interest EPP (Easy Payment Plan) installment plan so you can move first, pay later.
How to calculate the price accurately?
Find out how we calculate prices so you get a transparent and fair cost estimate.
- Prices are calculated based on the size of the truck (1 ton – 10 tons), distance traveled, and package selected.
- Additional factors such as the type of building, use of elevators, or stairs are also taken into account.
- For multi-storey locations without elevators, additional charges apply according to the number of floors.
We ensure there are no hidden charges, everything is calculated transparently and professionally.
Does the truck driver lift the goods?
Flexible options depending on the package you take.
If you take the Basic package, the driver is only responsible for driving and managing the lorry.
However, for the Bronze package and above, we provide professional and trained manpower who will help lift, arrange and move all items safely.
We have a "Full Handling" service for customers who want to move without having to touch the goods directly.
Are customer items guaranteed to be safe during move?
The safety of your goods is our primary responsibility.
Yes, our team of movers are also trained to handle heavy & fragile items in the safest way.
Does Zazira Movers provide emergency or on-demand services?
Yes, we are ready to help you even in times of emergency.
We understand there are situations where you need to move immediately, Zazira Movers offers 24-hour on-demand movers for the entire Peninsular Malaysia. Contact us, we will prepare a truck directly to your location.
Can I choose my own truck size?
Of course, we have trucks from 1 ton to 10 tons.
We provide various sizes of lorries according to your budget and needs:
- 1 Ton – small move (room, studio, light delivery)
- 3 Tons – normal house move
- 5 Tons – medium to large moving / small office
- 7 Tons – large house/office move
- 10 Tons – industrial transfer / commercial logistics
Our team can help recommend the best lorry to optimize cost & move time.
I don't know what size truck to choose.
We help you choose the most suitable lorry size according to the number of items.
Don't worry, you just need to send a picture of the goods via WhatsApp, and we will help estimate the appropriate lorry size.
We arrange a site visit by contacting your mover consultant to ensure the optimal lorry size and manpower.
In short, we help you save time and budget.
When carrying goods, can you drop off the goods at another place first?
Yes, we provide delivery services to multiple locations.
Yes, customers can drop off items at additional locations such as second homes, stores, or other offices.
However, additional charges will apply depending on the additional distance and time.
We help you plan the most efficient route to keep costs to a minimum.
"I'm worried about scratching my furniture, sir," said Datin Ayra.
We offer professional wrapping to protect all your items.
To prevent furniture from being scratched, damaged or dirty during the move, we provide a professional wrapping service.
Each roll of shrink wrap & bubble wrap is according to the size of the lorry booked. We encourage customers to use this service especially for items that are easily scratched, glass, wood or premium furniture.
Can I request additional services such as packing or cleaning?
Yes, we offer various special additional services for our customers.
In addition to house moving, Zazira Movers also provides:
- Professional packaging service (shrink wrap, bubble wrap, box)
- House cleaning service (moving-in / moving-out cleaning)
Is it okay if I want to pack myself, but want to buy boxes from Zazira Movers?
Yes, we provide quality boxes & packaging materials.
Yes, you can pack yourself using premium boxes from Zazira Movers.
Customers can pick them up at HQ Seremban or we can arrange delivery to your location. You can also purchase our boxes through our Shopee – Klik Disini
Our boxes are specially designed to be strong, easy to stack, and safe for heavy items such as books or electrical appliances.
My house is being renovated, does Zazira Movers have a place to store items?
Yes, we have secure temporary storage facilities.
Zazira Movers offers temporary storage (warehouse) services for customers who are renovating their homes, moving offices, or waiting for the keys to their new homes.
We also provide short-term & long-term packages according to customer needs.
How does Zazira Movers installment plan work?
Move first, pay later with no hidden fees.
Zazira Movers is now offering an EPP (Easy Payment Plan) installment payment plan with 0% interest (Credit Card Installment) for all eligible customers. You can choose to pay for 3 to 12 months using Maybank, CIMB, RHB, HongLeong, HSBC, UOB, OCBC, Affin, Ambank, Alliance, Aeon, Standard Chartered, AMEX. The process is easy, quickly approved and there are no additional charges. Suitable for customers who want to move house or office without a large financial burden.
Special Things We Do for Our Customers
Exclusive service & special attention for every Zazira Movers customer.
We believe that every customer deserves special treatment.
Among the things that make Zazira Movers unique & trusted:
- Customer appreciation gift after successful transfer service.
- Free souvenir photos with the movers team after the house move (upon request).
- Follow-up after the transfer to ensure customers are 100% satisfied.
- 24/7 customer support via WhatsApp & call.
- EPP (Easy Payment Plan) Credit Card 0% Interest. Move first, pay later
- On-demand Movers 24 hours.
Let's Move with Us Today!
We have helped thousands of customers throughout Malaysia move safely, quickly and stress-free.