Terms & Conditions

1. Service Scope and Quotations

Zazira Movers may provide moving, lorry, driver, manpower, loading, unloading, packing, wrapping, dismantling, reassembly, storage, disposal, logistics or related support, subject to the agreed service scope.

Quotes are based on the information available when the request is assessed. This can include item volume, pickup and delivery addresses, travel route, access conditions, floor level, lift booking, stairs, parking distance, date, manpower, packaging and special-handling requirements.

Unless expressly stated in writing, a quote is not a guarantee that the listed service is suitable for undisclosed items, changed conditions or additional work not included in the original request.

2. Booking Confirmation

A booking is confirmed only when Zazira Movers confirms acceptance through the agreed booking channel and any required deposit, payment or documents have been received in accordance with the confirmed quotation.

You should review the confirmed date, addresses, scope, inclusions, exclusions, pricing and payment requirements before accepting a booking. Contact Zazira Movers promptly if any information is incorrect.

3. Customer Responsibilities

Before the scheduled service, you are responsible for providing accurate and complete information about:

• The items to be moved, including unusually heavy, fragile, bulky or high-value items.
• Pickup and delivery addresses, contact persons, access instructions and preferred timing.
• Lift bookings, management approvals, parking arrangements, loading bays, permits or building rules.
• Items that require dismantling, reassembly, wrapping, packing, stair carry, long-push carrying or special handling.
• Any change to the inventory, route, property access, service date or requested scope.

You must ensure that you have authority to arrange access to each property and that the service can be performed safely under the disclosed site conditions.

4. Property Access and Site Rules

Building management rules, lift availability, staircases, parking distance, loading-bay access, narrow roads, weather, site restrictions and safety conditions can affect timing, manpower, vehicle suitability and price.

Where access is unavailable, unsafe or materially different from the disclosed conditions, Zazira Movers may need to pause work, revise the service scope or agree additional charges before continuing, subject to applicable law and the confirmed booking terms.

5. Changes and Additional Work

Tell us as early as possible if you need to change the date, addresses, inventory, item quantity, vehicle size, manpower, packing requirements or access details. Changes may affect availability, price, required equipment and the feasibility of the original plan.

Additional work is not included unless it is confirmed by Zazira Movers. Examples may include extra items, repeat trips, long-push carrying, stair carry, packing, dismantling, reassembly, waiting time, disposal or special-handling support.

6. Restricted and Special Items

Do not include illegal, hazardous, explosive, flammable, perishable, prohibited or otherwise unsafe items in a moving request unless Zazira Movers has reviewed and expressly agreed to the arrangement in writing.

Pianos, safes, specialist equipment, unusually heavy items, fragile items, high-value goods, large appliances and items requiring special machinery or techniques are subject to separate assessment. Zazira Movers may decline an item where safe handling cannot be confirmed.

7. Payment, Cancellation and Refunds

This policy applies only to bookings created and confirmed through the Zazira Movers booking system.

All cancellations are subject to a standard RM100 administrative penalty. Cancellations made within 48 hours of the scheduled moving date/time are strictly non-refundable. For eligible cancellations made more than 48 hours before the scheduled moving date/time, the refundable amount will be the total payment received minus the RM100 administrative penalty.

Approved refunds will be returned to the original payment method used for the booking and normally require 7 to 14 working days to process. Any additional bank charges or exchange-rate differences incurred during the refund process are not the responsibility of Zazira Movers.

Rescheduling, payment arrangements, cancellation eligibility and refund processing for bookings made outside the Zazira Movers booking system may be subject to separate agreed terms.

8. Delays, Claims and Liability

Moving schedules may be affected by traffic, weather, building-management restrictions, access limitations, vehicle conditions, safety issues, customer delays, inaccurate booking information or other events outside reasonable operational control.

If you have a concern about service delivery or a potential claim, notify Zazira Movers as soon as reasonably possible and provide relevant details, photographs and supporting information. Claims will be reviewed according to the confirmed booking terms, available evidence and applicable law.

9. Applicable Law and Contact

These Terms and Conditions are governed by the laws of Malaysia. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.