Privacy Policy

1. Who Is Responsible for Your Personal Data?

For the purposes of this Privacy Policy, the organisation responsible for processing personal data is:

2. Personal Data We May Collect

The personal data collected depends on how you interact with Zazira Movers and the service you ask us to assess. We may collect:

• Your name, telephone number, email address and preferred contact method.
• Pickup and delivery addresses, moving date, route details and property-access information.
• Information about items to be moved, including item lists, photographs, dimensions or special-handling requirements where you provide them.
• Booking, quotation, invoice, payment-reference or service-communication records where applicable.
• Business details when you contact us on behalf of a company, office, shop, warehouse or other organisation.
• Technical information created through website use, such as device, browser, IP address, pages viewed and cookie preferences.

Please Do Not Send Unnecessary Sensitive Information

Do not send identity-card numbers, passport details, bank-card information, health information or other sensitive personal data through public website forms, WhatsApp or email unless we specifically request it through an appropriate channel for a lawful and necessary purpose.

3. Why We Use Personal Data

We may process personal data to:

• Respond to quote requests, enquiries, bookings and customer-support questions.
• Assess suitable lorry size, manpower, packing, route, timing and moving-service requirements.
• Prepare quotations, confirm service scope, coordinate moving work and communicate service updates.
• Maintain business, financial and operational records as required for legitimate business and legal purposes.
• Improve website usability, security and service planning.
• Send service-related communications and, where permitted and appropriately consented to, marketing communications.
• Meet legal, regulatory, audit, insurance, fraud-prevention or dispute-resolution requirements.

4. When We May Share Personal Data

Zazira Movers does not sell personal data. We may disclose relevant data only where reasonably necessary for the purposes described in this policy, including to:

• Moving crew, drivers, coordinators and authorised personnel involved in your confirmed or requested service.
• Technology, booking, payment, communications, website-hosting or professional service providers acting for or with Zazira Movers.
• Insurers, advisers, auditors or representatives where required for a claim, complaint, legal matter or business process.
• Government authorities, regulators, law-enforcement bodies or other parties where disclosure is required or permitted by applicable law.
• A successor business where a merger, sale, reorganisation or transfer of business assets occurs, subject to appropriate safeguards.

If a service provider processes personal data outside Malaysia, Zazira Movers will take reasonable steps to ensure the transfer is handled in accordance with applicable data-protection requirements.

5. Security, Accuracy and Retention

We take reasonable practical, technical and organisational steps designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no website, email channel or data transmission method can be guaranteed to be completely secure.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including service coordination, recordkeeping, legal obligations, dispute management and legitimate business requirements. We may delete, anonymise or securely archive data when it is no longer required.

6. Your Privacy Choices and Rights

Subject to applicable law, you may request access to, correction of or further information about personal data we hold about you. You may also withdraw consent or object to certain processing where applicable.

To make a request, contact us using the details below and provide enough information for us to identify the relevant record. We may need to verify your identity before acting on a request. Some requests may be subject to legal, operational or recordkeeping limitations.

Marketing Preferences

You may ask us to stop using your contact details for direct marketing at any time by following the unsubscribe method in the message or contacting us directly. This does not affect essential communications about an existing quote, booking, payment or service issue.

7. Cookies and Website Technology

This website may use cookies, analytics tools and similar technologies to help it function, remember preferences, understand site usage and improve content or advertising measurement. You can manage cookies through your browser settings. Disabling some cookies may affect parts of the website.

Where a separate cookie banner or cookie settings tool is provided, its choices and information apply in addition to this Privacy Policy.

8. Contact, Complaints and Policy Updates

If you have a privacy question, request or complaint, please contact Zazira Movers first so we can review the matter.

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal requirements or website technology. The latest version will be published on this page with its updated date.